Responsible Gambling is a serious approach widely used in the iGaming industry. With its help, people can enjoy their gambling hobby responsibly and without negative consequences for their wallet, health, and so on. MelBet always encourages its clients to bet and gamble responsibly and always consider the following rules:
- If you decide to place a bet, you must use only your own funds;
- If you borrow money for betting or gambling, there is a high chance of financial problems and spoiling your social bonds;
- It is important not to use gambling to replace a job you have;
- You should take pauses from time to time to distract from gambling and make yourself a cool-off period;
- Always manage your bankroll and allocate the time you can spend on your favorite gambling activity.
If you think or suspect any sign of addiction, it is important to stop gambling and contact the MelBet support care service for help. MelBet experts know how to help you and can inform you about all the steps you need to take. It is extremely important not to postpone the resolution of this problem. The reason is that it tends to become more severe over time.
The MelBet Commitment to Providing a Secure Environment For Its Clients
Being a legally operating platform, MelBet application creates a convenient and safe environment for all its customers. The platform offers top-notch security measures, including constant account monitoring for fraudulent activity and SSL encryption. The latter ensures the sensitive data flows to the server and vice versa without a chance of being intercepted.
As for Responsible Gambling, MelBet apk completely adheres to the AML/KYC policy. It is a sign that you are playing on a reputable site in a secure environment. Such a platfrom takes care to prevent minors from gambling and exclude the attempts of terrorism sponsorship or money laundering.
ID verification is certainly one of the top aspects of the AML/KYC approach. If you are ready to become a full MelBet user, you need to provide its experts with some documents. These papers are used to check your ID info, data about your source of income, and your physical address. As soon as the data is checked, you can cash out winnings and claim refunds.
Providing Assistance
If a MelBet player suspects signs of addiction, they can contact the support care service 24/7. Experts are ready to consider your situation and come up with the best solution possible. The option here is the self-exclusion program. This may be one of the top features of the platform and shows how client-oriented it is:
- You can block your account for one month;
- Block the profile for six months;
- Stop participating in games for a year.
If gamblers are not quite sure whether they should become a member of this program or which term to pick, they can try a self-assessment test.
In case you are looking for more help, support care experts can advise you to try one of the reputable platforms aimed at helping people with addictions. Currently, there are no quick links to those resources on the official MelBet site. However, you can get them from site experts. Among them, for example, are Gamblers Anonymous International Service Office, Gamcare, and more.
Customer Support Service
As mentioned above, if you need help, contact the support care service. There are many ways to do this, but the live chat option is probably the fastest. All you need to do is tap on the corresponding button, provide basic details about yourself, and start communicating.
After that, you can describe the problems you have and even attach some files. It will help describe your situation in detail. Finally, feel free to drop a message to the experts using an email address ([email protected]). In this case, you can expect to get a reply within an hour or two. Sometimes, it may take longer, which is dependent on the workload and MelBet specialists. Finally, you can call experts directly at 0008004430067.
This is probably not the best option in case you want to get specific help to resolve the gambling addiction problem. BC Game experts are highly professional and can help you cover any technical or financial issue you stumble upon.